FAQ

  • What is different between staying in a Machiya and staying at a hotel ?

Staying in a machiya not only allows our guests the freedom and privacy of their own house, but provides a glimpse into the old city life of Kyoto. Most machiya were built approximately 100 years ago and still retain their original structure and unique architectural features. Serene and charming, ours is an old quiet neighborhood with a few families and many elderly residents. There is a nearby local kindergarten, from which children’s singing and recitations can often be heard. PLEASE BE AWARE that the houses are old, and this kind of stay is geared more toward those looking for something charming and quirky rather than modern and polished. If you notice something that is particularly uncomfortable, feel free to mention it to us.

  • What is the rate for staying at a machiya ? 

Rates vary between machiyas, and change according to the season and day.

Check our Google Calendar for availability depending on when you want to book.

The rate covers the use of the house from 15:00 on the day of check-in until 12:00 AM the following day.

  • Is there a cleaning charge ? 

Yes. The cleaning Fee is ¥ 4000

  • How does a machiya stay work, from reservation to check out ? 

Please refer to the “How to make a reservation” page.

  • Will I get any refund on cancellation ? 

Cancellation fees apply depending on the date of your cancellation prior to the reserved date of check-in.

50% refund up until 1 week prior to arrival :

For a 50% refund, cancellation must be made seven full days prior to the listing’s local check in time (or 3:00 PM if not specified) on the day of check in, otherwise there is no refund. For example, if check-in is on Friday, cancel by Friday of the previous week before check in time. If the guest cancels less than 7 days in advance, the nights not spent are not refunded. If the guest arrives and decides to leave early, the nights not spent are not refunded.

  • May I adjust the number of guests staying in a machiya ? 

If you wish to change the number of guests, please contact us before your check in date. Not only does each house have a set capacity (please refer to prices section in each Machiya page), we only prepare beds in relation to the number of guests booked.

(Please note that the total number of guests staying on any night must not exceed the house’s capacity)

  • Is it possible for minors to stay in a machiya ? 

We do not allow unaccompanied minors (18 years or younger) to stay in a machiya. Adult supervision is required for all student groups.

  • How do I check-in?

The meeting place is either at Emmachi Station, Uzumasa Station, or Yasui Kindergarten. We will provide the map and address when we confirm the reservation. Check in time is between 3 pm and 9 pm, at the latest.

  • How do I check-out?

Check-out time is by 12:00 pm, and procedures will be explained to guests at the time of check-in.

  • May I cook in my machiya ? 

Yes. There’s an equiped kitchen with utensils necessary for cooking and serving.

  • Are there convenience stores nearby ? 

There are plenty of convenience stores around, for example, Family Mart, 7 Eleven, and Lawson. Most are around a 10-minute walk from the house.

The nearest supermarket and shopping center is around a 10-minute walk from the house, and there is a very good bakery/cafe within a 2 or 3-minute walk.

  • Do the machiya have refrigerators ? 

Each machiya has an equiped kitchen with refrigerator for guests to use. We will dispose of any foodstuffs left in the refrigerator after check out.

  • Can luggage or necessities be sent ahead to our destination ? 

Absolutely. Please send your items to the office with the date of your arrival and the name of your machiya on the delivery slip. Guests are requested to contact us in advance, by telephone or e-mail regarding the expected arrival date of your baggage.

Maneki Machiya
11-37 Yasui Tatsumichō, Uzumasa, Ukyō-ku, Kyōto-shi, Kyōto-fu 616-8072

Please note that we can neither receive nor keep perishable items such as fresh food.

  • What personal effects should I bring for my machiya stay ? 

For a comfortable stay, each Machiya is outfitted with furniture and electrical appliances (we do not supply a television), as well as bedding, linens, towels, and yukata (cotton kimono). Bring your own laptop if that’s needed. Please refer to the machiya information pages for amenities information.

  • Are pets allowed in the houses ? 

Yes, but Pets must be discussed with us before you book.

  • May I smoke in the house ? 

Our machiya are historic wooden buildings decorated with antiques. For preservation and fire safety reasons, we maintain a strict non-smoking policy on the premises of the machiya, including the garden.

  • How quiet are the machiya ? 

This is an extremely quiet neighborhood. Because of the private nature of the house and garden, it can feel like a small world unto itself. But, this is an older quiet neighborhood, so it’s very important to be mindful of not being noisy. Moreover, your neighbors are just a thin wall away in some places. Talking and living quietly is a very important aspect of respecting your neighbors’ comfort and privacy. Guests must use quiet voices at all times, especially in the evening, and also while walking in the neighborhood streets.
Please take extra care when pulling suitcases through the streets after 8pm, as the noise can disturb neighbors. If you are traveling with children, please monitor noise levels carefully. Any noise complaint will be treated very seriously.

  • Why don’t we accept cash ? 

Using paypal payment system is required to make a reservation, and it helps ensure that both parties are protected under the terms of service, cancellation policies, and other safeguards.

  • If I’m a vegan, will I be able to find anything to eat ? 

Of course ! You can buy vegan food at any supermarket and we’ll be more than happy to provide information about vegan restaurants in Kyoto. You can also check Happy Cow, a free online vegetarian restaurant guide, sorted by country and region, providing vegetarian and vegan restaurant dining and health food store locations.

  • What to do in the area ? 

This is not the best location for evenings out on the town or for shopping at higher-end retail venues.
However, there are some nice second-hand stores with ceramic items for sale (see guidebook on this listing) and some inexpensive restaurants in the area. The nearest supermarket and shopping center is around a 10-minute walk from the house, and there is a very good bakery/cafe within a 2 or 3-minute walk. The nearest train stations are at least a 15-minute walk from the house. The house is within a 2-minute walk of Kyoto Yasui Kindergarten. PLEASE check carefully before booking, to ensure that you will be happy with the location. As for sightseeing opportunities, this house is located in Uzumasa, the home of the Tōei Uzumasa Eigamura studios and the center of Japan’s television and film industries. Other interesting places in the area: Arashiyama, a hill famed for its
maple leaves and the Togetsu-kyō, the Bridge to the Moon; Ninna-ji, a Buddhist temple with one pagoda;
Ryōan-ji, the Zen Buddhist temple with the karesansui (dry-landscape, i.e. raked stones) garden; Tenryū-ji,the head temple of the Tenryū branch of Rinzai Zen Buddhism; Sagano, a neighborhood with many temples, including the Nonomiya Shrine as well as Rakushi-sha, the Fallen Persimmon Hut. A ten-minute bike ride from Kitano Tenmangu shrine, where a large flea market is held monthly on the 25th.

You can also take a meditation class at Shunkoin Temple, a 15 minute walk from the house.